service testimonials
Some Kind Words From Our Customers
“Great company”
“Great company. My technician was John and I really can’t say enough about how great the experience was for us. First of all ever other plumber wanted to break the floor of my kitchen to repair the leak. John was the only plumber who told me that the leak was not in the slab but in fact was accessible through the drywall. Needless to say the leak was found and fixed the same day saving me thousands of dollars and days of unnecessary construction. These guys are the real deal!!!”
R. S.
“Prompt, Courteous, and Knowledgeable”
“The True-Pros are just that – True Pros. My family and I have used them for plumbing and a/c. They are prompt, courteous, and knowledgeable. They and their office staff are so pleasant to deal with. Important because if you’re calling them you are probably not having your best day.”
Bonnie S.
S F
23:32 18 Jun 24
Great, knowledgeable company every time with quick response time. John is incredible.
J Drew Feldman
20:04 16 Jun 24
I am so glad we were referred to Jon. He clearly cares about his work and looks out for his clients. No shortcuts here. Very very happy and would use Jon again.
Mark Muir
22:52 10 Jun 24
John was great. I called him on Saturday and he came by on the following Monday to fix our tankless water heater issue
Doug Lindstrom
17:53 07 Jun 24
Great service-replacement hot water heater on short notice. Highly recommend them
Rebecca Greenspoon
21:17 06 Jun 24
Had a great experience. John diagnosed the problem rapidly and is easy to communicate with.
Amy Jean
20:08 06 Jun 24
Jon is a professional. He prepares, keeps appointments and knows his stuff. I can tell he cares about his work by how carefully he inspected my a/c. An ounce of prevention is worth a pound of cure and Jon noticed a few issues that would have crept up later in the summer.
Joshua Domond
13:41 31 May 24
I highly recommend Tru Pros! They are incredibly reliable, friendly, and genuinely care about their customers. Their professionalism and attention to detail are top-notch. If you're looking for a company who delivers quality service with a personal touch,Tru pros is the way to go ( I personally had John and he was phenomenal). Five stars!
David Vinas
17:33 30 May 24
We have used The True Pros for services at our dermatology practice. Their name is perfect, as they show up when they say they will, present themselves professionally, competently and expediently complete the job, clean up, and charge a fair price. They’re our first call.
Luke Klischuk
19:10 28 May 24
True Pros was awesome! John helped me on short notice with a gas line installation, fixed my noisy squealing shower and replaced two old hose bibs for garden hoses at an affordable rate. Can’t speak highly enough of this company. Highly recommend!
Reid Smith
02:34 23 May 24
Excellent experience! John came to the rescue and went above and beyond in addressing issues needing repair and improvement. I appreciated his availability, expertise, care, and professionalism. Highly recommend!
Natalia Falciglia
15:01 13 May 24
John Klug
20:54 08 May 24
Another great job! Lined up for my next project!
Lorri Hughes
15:09 08 May 24
True-Pros live up to their name. They have helped us out very quickly and honestly a couple of times. Recently, Jon brilliantly found our sewer piping problem and explained it to us, within 1-2 hours of us calling them. They also had repaired our tankless hot water heater a few years ago which is still working great. Our plumber, True-Pros, is an excellent plumbing company.
George Pulakos
17:19 10 Apr 24
My tankless water heater had a leak, having used True-Pros in the past I called Jon and showed him via video call where the heater was leaking. He suggested 2 options, one was to replace the leaking part and the other was to replace the entire unit with a new one. With his suggestion I chose to replace the unit with a new one. We set up a date for him to replace the unit, he arrived on time, took the old unit out, went to the supply house and got the new unit and was finished within 4 hours.If anyone needs a plumber I would suggest True-Pros, Jon is great to work with.
Tara Rousseau
20:01 09 Apr 24
"I recently had Tru-Pros install my water heater, and I must say, their customer service was top-notch! They were prompt and reliable throughout the entire process. I was impressed by their professionalism and efficiency. I highly recommend Tru-Pros for any plumbing needs. Thank you for the excellent service!"
Bob Britt
19:08 02 Apr 24
Excellent communication, excellent service and very professional.
Monica Speer
20:31 25 Mar 24
Quick response and thorough completion of the job.
Joe Bartol
14:56 25 Mar 24
Serviced air conditioner
norbert wilmering
14:39 22 Mar 24
was awesome
Tom Comis
18:49 15 Mar 24
Once again Jon and his team proved to be professional, thorough, knowledgeable, and efficient. I called Jon out because my AC was freezing over. My 11 year old AC had a leak :-(After an honest discussion with Jon about my options, I opted for a new AC, and I could not be happier with the quality of the work that was done, and though AC have gone up in price, like everything else these days, I absolutely believe I got my money's worth. The crew arrived early, got to work right away, Jon and his team were so tidy you wouldn't even know I was having an new AC installed. Jon suggestions on the size of the new unit and the brand spot on! Another wonderful experience with The True-Pros! I won't use anybody else for my plumbing and AC!Jon and his crew are absolutely amazing! I would not trust our AC or plumbing needs to anyone else! We have been using The True Pros for quite some time and are always very satisfied with the services provided. Jon is efficient, professional, extremely knowledgeable, and genuinely a true pro!PS Jon was here installing my new AC only three days after the initial call!!
Greg R
14:38 15 Mar 24
Jon & and his team are great! They're always responsive and will fix your issue without wasting your time or money!
AL JIMENEZ
19:23 08 Mar 24
True, pro employees were courteous.Knowledgeable very respectful and clean up after their work.I would recommend to anyone
Cyrus Hagen
17:58 08 Mar 24
Swapped out my water heater and fixed my toilet. He was super professional and I would definitely call on them for any plumbing issue. A+!
John Olaynick
10:19 27 Feb 24
Service was excellent. Job well done
Gregg Weinstein
20:24 23 Feb 24
Just a great experience start to finish! Our gas water heater died and called a few places that didnt even answer the phone. John answered personally and educated me on all of my options. We decided on an gas powered tankless heater and he explained the units in such depth that was easy for is to understand and make the correct decision. He never tried to oversell us and got us just what we needed installed just a day later. His work is flawless and you can tell hes a perfectionist at what he does. Great communication and a class AAA plumber. Couldnt recommend him more. Thanks again!
Ron Adolph
00:35 23 Feb 24
Excellent communication, great work; above and beyond. Did what he said he would do, when he said he would do it for the price agreed upon. Highly recommend Jon and his team.
Charles Jones
14:59 22 Feb 24
Excellent service through and through. TruePros was the third plumber I had to diagnose my tankless gas hot water heater by Navien. Took pride in his work and made no mess. Even though he didn’t need to, he walked me through the steps he was taking to troubleshoot and fix. Very knowledgeable on plumbing and gas. You get what you pay for and I’m glad I did. Very assured in the work. He was upfront with pricing and contract agreement. Would recommend.
Vanessa Serrano
13:33 22 Feb 24
Working with True-Pros was nothing short of excellent. They are so professional, communicative, and most importantly trust worthy. I highly recommend them!
Luke K.
09:45 16 Feb 24
Awesome company. Dealing with a terrible pool contractor and other mediocre, non responsive or leave in the dark contractors, it was a breath of fresh air...
Rich Johnson
03:23 16 Feb 24
Prompt courteous service, very pleased. I highly recommend.
liz valk
15:27 09 Feb 24
first time call to true pros was for a time sensitive plumbing issue. they fit us into the schedule, addressed the problem the next day! same plumber has returned for other projects - always prompt, problems resolved.the name says it all - true pros. save their number in your contact list.
Anita Casino
14:39 05 Feb 24
John was knowledgeable, professional and efficient. He installed our waterline in a timely manner and was neat as well. Additionally, he was honest and forthcoming about a shutoff valve we did not need.We appreciated his honesty and kindness and highly recommend him for your plumbing needs!
Cecelia Boone
13:55 27 Jan 24
Fast, reliable, and a job well done!
Laur B
21:42 26 Jan 24
We have used this company several times for several different issues. Everything from correcting poor plumbing performed by others to a leak no one else could find. They are always on time, professional and solve the problem. We wouldn’t even think of using anyone else. They are true professionals.
Mike Santo
15:56 23 Jan 24
They arrived on time. They did what they said No problem and the price reasonableI would definitely use the again
Richard Ferguson
14:57 23 Jan 24
Jon arrived in his truck on time with all of the tools and parts he needed to fix my water leak. Jon used his Leak Detection equipment to quickly determine where my leak was and then discussed with me the best options to move forward. Once that was decided Jon went to work and was able to fix my leak and I was back up and running in no time. John worked with my insurance company to coordinate all my repairs and claims. I was so pleased that I plan on having Jon back to work on several other projects in my house. If you need a plumber I would highly recommend Jon and his company.
denis bastin
19:07 17 Jan 24
John Ralston
18:18 16 Jan 24
John was very courteous and easy to work with and did a great job.
larry korman
13:47 16 Jan 24
this team is prompt, professional, and incredibly competent and caring! i highly recommend them for hvac and plumbing!
Chris Ferraro
23:08 12 Jan 24
Very professional and fair pricing.
Jay Schneider
19:35 08 Jan 24
The True-pros returned my call quickly, listened to a description of my problem, and scheduled an appt the next day, They helped me save money on parts, showed up on time, and did a great job. Highly recommended!
Phyllis Gecht
15:48 04 Jan 24
They were very competent and personable. What more could you ask for!
Leo Ressa
21:32 03 Jan 24
My Navien water heater was making a rattling noise. I found True-Pros through the Navien website. Lucky me. Called them at 9 and by 10 John was here and had diagnosed the problem and was well on the way to fixing it. He was very professional and personable. I highly recommend True-Pros. This review was done last year. So I had another problem that three other plumbers could not figure out. I had built a new house and for some reason was not getting cold water throughout the house. I asked John to look at it and he diagnosed it properly and fixed my issue. I cannot recommend him highly enough.
Dean Segev
14:10 03 Jan 24
Jon was super friendly and professional throughout. Will be using him again!
Michael Polissky Productions
19:15 30 Nov 23
Carmen Rosario
13:56 29 Nov 23
Jon came to resolve a big problem water leak to my villa, other Plummer came and made holes not finding were was coming from, Jon with his tech gadgets found the water source and diseabled it ( was the water feeding the faucet to water plants better than the alternative)cause otherwise had to break my floor and would be a desaster for me 😩, with his ‘out of thr box’ thinking sold the my problem, worth paying for a well work done 🤩🤩🤩, I highly recomend him!
Daniel Rosario
23:16 28 Nov 23
Just a few words to say that our worst fears of having been alleviated using True Pros to fix what we thought for sure would be a disaster. At the last minute before closing on our sale and purchase ( both already in contract) our back porch and lenai flooded. John from The True Pros team was able to quickly and efficiently figure out and fix what needed fixing and not gauge two older home owner novices all in a days work. I would highly recommend them for any plumbing related issues you are having in your home.
Jonathan Kevin
18:46 18 Nov 23
Excellent experience! Got our new tankless water heater installed and service was fantastic. Everyone was very professional and responsive as well. Great workmanship and efficient process throughout. Highly recommend!Update 11/18/23: We had Jon come back for a separate issue we were having and had another great experience! Scheduling our appointment was just as easy and Jon was able to fix our toilet and shower issue quickly. Excellent customer service and always helpful!
Robert Field
22:09 14 Nov 23
John from True Pros took care of my tankless water heater problem in a very professional manner
susan martel
09:53 04 Nov 23
John with True-Pro is a true professional. He communicates well. He responds quickly. His work is impeccable. I highly recommend him.
Gabriel Cook
14:34 21 Oct 23
Jon has reliably worked for us over the past five years. Most recently, we put an addition on our house and had lots of recurrent problems with the contractor’s plumber. I asked Jon to evaluate the situation. He quickly discovered that a snake have been broken off in our sewer line. He was able to pinpoint the exact area to remove the snake without causing damage to the house. I will only trust Jon with our home moving forward. So professional, communicative and capable.
Kathryn Cross
15:51 20 Oct 23
Nicholas Dickson
19:59 11 Oct 23
Excellent. John the owner is a super nice guy.
Larry Roth
14:34 07 Oct 23
John is a true professional. Very responsive. Completed the work quickly at a fair price. Highly recommend!!!
Howard Vine
15:13 06 Oct 23
The Tru-Pros really amaze in service and responsiveness. Our mother just moved in with us and we needed a shower/bath faucet completely rebuilt - the first night of her arrival. Jon was on-the-spot with helpfulness and immediate attention. Never before experienced such good plumbing services. Thank you Jon!Howard, Randi and Mom.
MJQ
15:03 03 Oct 23
I called John about replacing a non-working tankless water heater. I appreciate that he helped me find a cheaper way to solve my water heating, even though he could have made more money by doing the thing I called him to do. He was also highly responsive, thorough, and showed up on time. He'll be my go-to company for plumbing from now on.
Robert Budnick
14:52 28 Sep 23
True-Pros arrived on time, conducted himself in a totally professional manner and fixed our issue quickly and efficiently. True-Pros installed an instant hot water heater; it's working perfectly. When True-Pro finished, the kitchen area was as clean as when he arrived...cudo's to them.
Ken Clark
13:57 26 Sep 23
Jon Vinas was professional and explained everything he was doing. He then explained the problem in great detail before fixing it. I am super impressed. Thank you.
Gina Darr
21:57 22 Sep 23
John was very knowledgeable and professional in what AC brand and model was going to the best value and quality for my house. Not only did he come out himself to verify replacement was most cost effective, his installer Wayne was amazing. Wayne replaced my entire unit in a matter of a few hours and my house was cool. Definitely recommend.
imlucky2b gaiser
13:37 09 Sep 23
I have used True-Pros services before and they never disappoint.Grateful to have someone who is qualified, kind and professional! Jon's expertise and ability to diagnose problems is always thorough and detail oriented. On this particular job he was accompanied by his worker Escobar who was also great.Can't say enough for the work ethic that is consistently displayed.
LGR
17:07 15 Aug 23
Jhon showed up when he said he would & completed the work or came back as necessary to complete it
Michael S
13:43 15 Aug 23
Had Issues with my Geospring Hybrid water heater.. John was outstanding!! On time, very knowledgeable, friendly and happy to answer any questions I may have had ..He’s now on my speed dial for any issues I may have in the future..
Steve Doran
16:14 09 Aug 23
Prompt service, clean , efficient in every manner.Had AC tuned up and bathroom drains cleared.Family owned and operated!Will be using again when necessary!
Joe Radice
12:14 09 Aug 23
John was very polite and neat. Finish the job in great time.
Christina Boylston
20:11 03 Aug 23
Amazing service, came same day and was very informative and professional in our home. Highly recommend!
Bob Gomberg
17:49 15 Jun 23
Right on time fixed problem and explained situation would defiantly use Jon again
Janet Scala
12:39 30 May 23
Jon was again able to fix both my air condition and a few plumbing issues. I am so happy that I found True Pros
Kian Cook
17:23 11 Apr 23
Jon and his team did a great job. They were extremely professional and provided recommendations without pressuring me into a decision. I would highly recommend.
Evan Marmott
15:14 11 Apr 23
Amazing service and very knowledgeable they came in and fixed everything and explained all the details of what they did. Showed up on time and the pricing is great! Highly recommend for any water heater or plumbing work!!!
Francis Carrancejie
20:24 30 Mar 23
Jon Vinas -Master Plumber & AC contractor was informative and knew exactly what needed to be done with my plumbing situation. I highly recommend Jon who is a certified plumber and passionate about his profession.
John Hughes
15:05 20 Mar 23
Great job! Very knowledgeable and professional. I highly recommend John if you need any tankless water heater repair or replacement.
Ed Meh
16:51 03 Feb 23
Very professional and knowledgeable.pumbers.They found the problem with my nonfunctioning newly installed tankless water heater that Southshore plumbing wrongly installed .I have full confidence in True-pros skills,honest, and affordable five star service..
Terry Sadej
21:40 02 Feb 23
I had John he's great on Time professional and true to his word.
Graham Whitfield
21:27 02 Feb 23
Jon showed up on time, he is highly capable, and did an excellent job.
Jennifer Sothen
15:54 27 Jan 23
I highly recommend True-Pros. They were very responsive, professional, and knowledgable. I'm a customer for LIFE!
Ally Kroner
17:59 11 Jan 23
Wonderful customer service
Richard Mandell
13:43 10 Jan 23
John is always very responsive and takes care of the problem. He goes the extra mile to help you!
Matt L
19:20 06 Jan 23
Jon's is an awesome and easy to work with owner operator who does what he says he will and is very easy to reach. Great choice!
Matt L.
11:35 06 Jan 23
Jon's an awesome and easy to work with owner operator who does what he says he will and is very easy to reach. Great choice!
Michael Steven
14:54 13 Dec 22
Kirk Jamgotchian
19:49 08 Dec 22
We called them originally for an emergency jet service. They have since become our company's only plumber. They're dependable on hardworking. You won't need another plumber unless you move.
Kathy Skowyra
16:58 01 Dec 22
Jon is the best. Super responsive and really knows what he is doing. We are new to the area and so happy to have found him- we’ve used him for both plumbing and AC issues- very professional. Highly recommend.
Lisa Eisenberg
18:17 30 Nov 22
Don Warzecha
17:50 28 Nov 22
Adam Greenhaus
14:28 21 Nov 22
Jon at True-Pros is an absolute professional ! He arrived exactly when he promised, diagnosed the issue quickly and accurately & took initiative to overnight the required parts for repair. We cannot recommend True-Pros enough.
Beverly Mendes
20:33 18 Nov 22
Response time is good.Reliable company
Jaime Dagenais-Zuckerman
15:24 17 Nov 22
I had a leak in my kitchen and it was unclear where it was originating from. The True Pros understood the urgency of the situation, identified the cause of the leak immediately and promptly fixed it. They were honest, professional, reasonably priced and I would highly recommend them.
Tina Kwiatkowski
16:03 14 Nov 22
I am so pleased with the service from this company. John and Steve were so pleasant and professional. They left the work area immaculate. And there were no issues at all. I would not hesitate to give them my highest recommendation.
Jennifer Bouterse
19:52 03 Nov 22
Karen Heidtman
16:10 14 Oct 22
Jon is a true plumbing professional! He is a pleasure to deal with and is someone that I have recommended to many of my friends!
Bruno Pantaliao
17:43 12 Oct 22
Jon and his guy was very nice and fast on finding my leaking!!!!
Jupiter Auctions
19:28 09 Oct 22
John with True-Pros was fantastic from start to finish. Completed a whole house repipe and kept constant communication with regular updates regarding the status of the project . I would highly recommend John and Tru-Pros for any project you may have .
Lori
14:03 15 Sep 22
Amazing communication and works hard to solve your problem quickly and efficiently ! Thumbs Up for Jon’s service !
pittmen capital
00:08 12 Sep 22
Drain line inspections
Christopher Sadej
01:21 11 Jul 22
Ive had problems with this one unit in my home and Jon always does a thorough job making sure all warranties are used to help with cost repairs. Great job Jon!
Estelle Friedberg
17:31 22 Jun 22
Robert Vane
16:08 03 Jun 22
I have used True-Pros for years for air conditioning and plumbing!The technicans are honest & dependable and deliver on what they promise. I get a true technican not a salesman.. As a woman, my wife was always concerned about being alone when repair technicans arrive. But not with True-Pros!! They are the only company she feels comfortable with . Win Win all the way around!!
Randi R.
16:18 30 Jan 18
John is simply the best, fairest and most meticulous guy that's ever worked on our house. This is your plumbing company PERIODRandi Rhodes